LEGAL POLICIES

Terms of Service & Privacy Policy

TERMS OF SERVICE This website is operated by Helpllc, (“Helpllc”). Throughout the site, the terms “we”, “us” and “our” refer to Helpllc. Helpllc offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and you agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including but not limited to users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

PLEASE CAREFULLY READ AND MAKE SURE YOU UNDERSTAND THE “ARBITRATION AND WAIVER OF CLASS ACTIONS” PROVISION SET FORTH IN SECTION 19 OF THESE TERMS OF SERVICE, AS IT WILL REQUIRE YOU TO RESOLVE DISPUTES WITH US ON AN INDIVIDUAL BASIS THROUGH FINAL AND BINDING ARBITRATION. BY ACCESSING OR USING OUR WEBSITE, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND AND HAVE TAKEN TIME TO CONSIDER THE CONSEQUENCES OF THE ARBITRATION AND WAIVER OF CLASS ACTIONS PROVISION SET FORTH IN SECTION 19 BELOW. Our store is hosted on Woocommerce Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.

TERMS OF USE SECTION 1 – ONLINE STORE TERMS By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your access to and use of the Services.

SECTION 2 – GENERAL CONDITIONS We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without our express written permission. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION We do not warrant or guarantee the accuracy, completeness or currency of the information made available on this site. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS Certain content, products, and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS If at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you send to us. We are and shall be under no obligation (a) to maintain any comments in confidence; (b) to pay compensation for any comments, or (c) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, contradict industry laws and regulations, have not been evaluated by the Food and Drug Administration and Federal Trade Commission, obscene or otherwise objectionable or violates any party’s intellectual property or other rights or these Terms of Service. You agree that your comments will not violate any rights of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION Your submission of personal information through the store is governed by our Privacy Policy. Please review our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including but not limited to, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES In addition to the other prohibitions set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY WE DO NOT GUARANTEE, REPRESENT OR WARRANT THAT YOUR USE OF OUR SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE. WE DO NOT WARRANT THAT THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE. YOU AGREE THAT FROM TIME TO TIME WE MAY REMOVE THE SERVICE FOR INDEFINITE PERIODS OF TIME OR CANCEL THE SERVICE AT ANY TIME, WITHOUT NOTICE TO YOU. YOU EXPRESSLY AGREE THAT YOUR USE OF, OR INABILITY TO USE, THE SERVICE IS AT YOUR SOLE RISK. THE SERVICE AND ALL PRODUCTS AND SERVICES DELIVERED TO YOU THROUGH THE SERVICE ARE (EXCEPT AS EXPRESSLY STATED BY US) PROVIDED ‘AS IS’ AND ‘AS AVAILABLE’ FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. IN NO CASE SHALL HELPLLC, OUR DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, INTERNS, SUPPLIERS, SERVICE PROVIDERS, LICENSORS, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICE OR ANY PRODUCTS PROCURED USING THE SERVICE, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICE OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICE OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SERVICE, EVEN IF ADVISED OF THEIR POSSIBILITY. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, IN SUCH STATES OR JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

SECTION 14 – INDEMNIFICATION You agree to indemnify, defend and hold harmless Helpllc and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, employees, successors and assigns from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION The obligations and liabilities of you and us incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – WAIVER No waiver by us of any term, condition or provision set out in these Terms of Service shall be deemed a further or continuing waiver of such term, condition or provision or a waiver of any other term, condition or provision, and our failure to exercise or enforce or delay in exercising and enforcing any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

SECTION 18 – GOVERNING LAW These Terms of Service shall be governed by and construed in accordance with the laws of the State of California without giving effect to any choice or conflict of law provision or rule (whether of the State of California or any other jurisdiction).

SECTION 19 – ARBITRATION AND WAIVER OF CLASS ACTIONS YOU AND HELPLLC AGREE THAT ANY DISPUTE, CLAIM OR CONTROVERSY ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION OR VALIDITY THEREOF, INCLUDING THE DETERMINATION OF THE SCOPE OR APPLICABILITY OF THIS AGREEMENT TO ARBITRATE, SHALL BE DETERMINED BY ARBITRATION BEFORE ONE ARBITRATOR. THE ARBITRATION SHALL BE ADMINISTERED BY JAMS PURSUANT TO ITS COMPREHENSIVE ARBITRATION RULES AND PROCEDURES AND IN ACCORDANCE WITH THE EXPEDITED PROCEDURES IN THOSE RULES. Judgment on the Award may be entered in any court having jurisdiction. This clause shall not prevent parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. However, we agree that if your claim is small enough that the law allows you to file it in a small claims court, you may do so instead of submitting to binding arbitration. We will submit to binding arbitration in any event. YOU AND HELPLLC AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. FURTHER, UNLESS BOTH YOU AND HELPLLC AGREE OTHERWISE, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS WITH YOUR CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. If a court refuses to enforce the waiver of class-wide arbitration, this entire arbitration provision shall be unenforceable and any claims brought on behalf of a putative class will proceed in court. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION WE EACH WAIVE ANY RIGHT TO A JURY TRIAL. The parties shall maintain the confidential nature of the arbitration proceeding and any award, including the arbitration hearing, except as may be necessary to prepare for or conduct the arbitration hearing on the merits, or except as may be necessary in connection with a court application for a preliminary remedy, a judicial challenge to an award or its enforcement, or unless otherwise required by law or judicial decision. The arbitrator will conduct hearings, if any, by teleconference or video conference, rather than by personal appearances, unless the arbitrator determines upon request by you or by us that an in-person hearing is appropriate. Any in-person appearances will be held at a location that is reasonably convenient to both parties with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, such determination should be made by JAMS or by the arbitrator. The arbitrator’s decision will follow the terms of these Terms of Service and will be final and binding. In any arbitration arising out of or related to this agreement, there shall be no interrogatories or requests to admit. IN ANY ARBITRATION ARISING OUT OF OR RELATED TO THIS AGREEMENT, THE ARBITRATOR(S) ARE NOT EMPOWERED TO AWARD PUNITIVE OR EXEMPLARY DAMAGES, EXCEPT WHERE PERMITTED BY STATUTE, AND THE PARTIES WAIVE ANY RIGHT TO RECOVER ANY SUCH DAMAGES. THE ARBITRATOR(S) MAY NOT AWARD ANY INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING DAMAGES FOR LOST PROFITS. As stated in Section 18 of these Terms of Service, California law governs this entire agreement, but the parties acknowledge that this agreement evidences a transaction involving interstate commerce and that notwithstanding Section 18, any arbitration conducted pursuant to the terms of this agreement shall be governed by the Federal Arbitration Act.

SECTION 20 – ENTIRE AGREEMENT These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 21 – CONTACT INFORMATION Questions about the Terms of Service should be sent to us at help@helpllc.com

This Privacy Notice (“Notice”) describes the information that HelpLLC (“HelpLLC ” “we,” or “us” or “our”) collects on Helpllc.com, or any other authorized websites, mobile applications, in-store, other online services, tools or programs where this Notice appears, and in connection with our Programs available through the online services (for example, Rotisserie Rewards or VIP) (collectively, our “online services”), how we use such information, and when we share it with third parties. This Notice applies only to information collected via online services. We may combine the information we collect through our online services with information that we receive in other contexts (including information you provide or that we obtain over the phone, via fax, or when you visit a HelpLLC Internet), in which case we will treat the combined information in accordance with this Notice. Please note that not all of the features/functionality described in this Notice are available on or through each portion of the online services. This Notice is part of the Terms and Conditions for Our Online Services (“Terms”) for our online services. Separate terms may also apply to certain/other programs and services offered by HelpLLC (“Programs”). By using the online services, you agree to this Notice, the Terms, and any applicable Program terms. Your continued access to or use of the online services and/or participation in any of the Programs after this Notice has been changed or modified (see Last Updated date above) signifies your acceptance of the updated Notice. As a result, you should frequently review this Notice and the Terms to understand the terms and conditions that apply to your access to, use of and/or participation in the online services. If you do not agree to the changed or modified Notice and Terms, do not use the online services.

  1. INFORMATION WE COLLECT HelpLLC collects both Personal Information and Other Information regarding users of the online services, either directly or through the activities of third-party vendors and service providers (“Vendors”). For purposes of this Notice, “Personal Information” is information that HelpLLC can directly associate with a specific person or entity without additional information. “Other Information” is any information that is not Personal Information. We may combine Other Information with Personal Information, and in those circumstances, we will treat the combined information as Personal Information. The Personal Information that HelpLLC collects may include, for example, and without limitation: Personal details, such as your first and last name, birthday information, postal address, email address, phone number. Transaction information, including information about the menu items you buy, prices, methods of payment and payment details Account information, geolocation (which may include specific longitude and latitude) Financial payment details for purchases Financial and business intelligence related to a catering applicant/customer We may use automated technology to collect information from your computer system or mobile device when you visit our Internet, use our online services, or in-Internet technology. Automated technology may include cookies, local shared objects, and web beacons. There is more information below about cookies and other technologies in Section 4. We may collect information about your: Internet protocol (IP) address; Date and time of access to our online services or in-Internet technology; Name and URL of the file retrieved when you use our online services; Computer or mobile-device operating system and browser type; Type of mobile device and its settings; Unique device identifier (UDID) or mobile equipment identifier (MEID) for your mobile device; Device and component serial numbers; advertising identifiers (for example, IDFAs and IFAs) or similar identifiers; Referring website (a site that has led you to ours) or application; and Activity related to how you use our online services, such as the pages you visit on our sites or in our mobile apps. Information you provide directly when you use or otherwise interact with the online services, complete a survey, contact us through our Guest Service Center at teamgsc@helpllc.com, provide feedback and/or submissions, make a press inquiry, or submit information through the Online Services or in connection with a Program. Information recorded as a result of your interaction with us, our Vendors or franchisees and/or use of the Online Services (including information we receive when you use your Program member card(s), historical sales information, your geolocation information (which may include specific longitude and latitude) and information about the device you are using (for example, device type, characteristics, and status, browser type, operating system and application version and information about how our application is used) or through our marketing activities (see the “Usage Information” and “Third Party Analytics and Targeted Marketing” sections below). Our online services and in-Internet technology may collect information about the exact location of your mobile device or computer using geolocation and technology such as GPS, Wi-Fi, Bluetooth, or cell tower proximity. For most mobile devices and computer systems, you will be requested to give your permission for HelpLLC to process this information. You are able to withdraw your consent for us to collect this information by using the device or web-browser settings. If you have any questions about how to prevent us from collecting exact information about your location, we recommend you contact your mobile-device service provider, the device manufacturer, or your web-browser provider. Some online services and in-Internet technology may not work correctly without information about your location. By law, we may need to keep certain information. INFORMATION WE COLLECT FROM OTHER SOURCES. We may collect information about you from other companies and organizations, including public databases, social media platforms, or third-party partners such as analytics or marketing providers. We may also collect publicly available information. For example, we may collect public profile information about you when you interact with us through social media. We may also receive communications with us or regarding us on social media. Other information we may collect includes, for example, your occupation, general geographic location, media and brand preferences, inferred interests, demographic data, purchase behavior, public online activities, and other information about you or your household. Information that you provide as part of entering a contest or sweepstakes online through online services or a third-party website. This information will be used as described in the applicable Official Contest/Sweepstakes Rules. Information that is publicly available, for example, the information you submit to a blog, chat room, or social media networks like Facebook or Twitter. Information that your social media network provides to us if you connect your social media accounts with HelpLLC. For example, this may include your social media ID or username, name, email address, general location, friends list, and demographic information such as gender or birthday/age. Note that certain of the information we receive will become part of your account(s) with HelpLLC and will be subject to this Privacy Notice. Information as described elsewhere in this Notice, the Terms, and/or applicable Program terms, or at the time such information is collected. We may combine the information you provide us with information that is collected through automated methods, and with information, we receive from other sources, for example, our advertisements that you see. We may also associate the information we collect about you with information we collect about other users’ accounts if you/your employer has set up an account for multiple authorized users (for example, a corporate catering account).
  2. HOW WE USE THE INFORMATION, WE COLLECT We may use the information we collect in the following ways: To provide our services and contract with you. To contact you by email, phone, text, push notices, or other methods regarding our products and services, including matters related to your account, your order, or your future catering needs. To provide you with, or otherwise respond to your submissions or requests for, information and/or services, including but not limited to providing webcasts, text messages, push notices, marketing, and other programs; responding to Guest Service issues, catering and other inquiries; and letting you know if you qualify for one of our programs. To provide services, programs and services functionality and to administer the online services, programs and services, including to let you sign up for an account, provide you with program benefits, verify your participation in a program or service, process orders placed and applicable payments, track submissions, and make your historical ordering information that we have available to you. We do not have your historical ordering information for orders you place through third parties like GrubHub, DoorDash otherwise not through Helpllc.com, or our mobile app. Note that third-party information you provide may be maintained in connection with your submission. To send you promotional messages regarding new menu items, products or services, events in our Internets, events that HelpLLC sponsors, including but not limited to contests, sweepstakes and surveys, and special offers and marketing programs, which may include information about our affiliated company(ies), and/or other programs with which any of us or them are involved, and/or information about third party products, services, offers or programs. To invite you to participate in surveys. Survey responses received by HelpLLC may not be in an anonymous format and may be associated with your Program account or other Personal Information. To provide location-based services to you (such as notifying you of nearby HelpLLC Internet locations or sending push notifications to you) or to engage in analysis, research, product development, and targeted marketing by email, push notification, online or in-app advertising, or otherwise based on your device’s geolocation (which may include specific longitude and latitude), your use of our services (including the HelpLLC mobile application), and Personal Information that we collect from you on the Services. See “Location” below for more information. If you do not want to share your specific longitude and latitude with HelpLLC, you may adjust your location preferences on your computer, browser, or mobile device. To enhance our customers’ and Service users’ experiences in our Internets, on the services or in a program, and enhance the sales efforts of HelpLLC and/or our franchisees. To conduct research and analysis and to otherwise measure the effectiveness of the services, programs, and our online and offline marketing efforts, and to develop and implement menu items, products, services, and marketing programs. This may include combining Personal Information with other information and other personal information drawn from online and offline sources. To work with third parties to append data to our records or enable other parties to append other information to their records. To coordinate program activities and communications with other communications and marketing programs conducted by us and/or franchisees. For purposes of targeted or customized advertising or messaging to you, including as described in the “Third-Party Analytics and Targeted Marketing” section below. As otherwise described in this Privacy Notice, the Terms, and/or Program terms, or at the time, such information is collected. To comply with applicable law: protect against, identify and prevent fraud and other crimes, claims, and other liabilities; comply with legal obligations and our policies; establish, exercise or defend a legal claim; and/or to monitor and report compliance issues. We may use the information we collect about you in other ways, which we will tell you about at the time we collect it or for which we will seek your consent. To unsubscribe from marketing emails, click the “unsubscribe” link found in our marketing email messages. You can also unsubscribe through Helpllc.com or our mobile app.
  3. HOW WE SHARE THE INFORMATION, WE COLLECT We do not sell your personal information and only share your information as described in this Privacy Notice. We may share your Personal and/or Other Information with third parties as described in this Notice and for our business purposes including, for example, and without limitation: We may share your information with our vendors, including without limitation companies that host our services or information systems, deliver communications on our behalf, make gift card and e-gift card services available to you, or otherwise assist us with providing the services to you. To our affiliates, business units, vendors, consultants, and agents, and to other third parties, and to administer programs and services. To third parties when you use their services together with our services, or when you share information directly through our services. For example, the services may contain links to third-party websites that incorporate comments and social media features. Our services may also contain a Facebook “like” button and/or a Twitter “follow” button. If you choose to use these features or other comment or sharing features provided through the services, such action may disclose your Personal Information not just to third-party websites and services, but also to their users and the public more generally. The services may also allow you to share portions of your account information with third parties (for example, in connection with your use of an electronic wallet) and will automatically share information about your use of our services with third parties if you use third-party services to interact with the services. See the “Third-Party Sites” section below. To third parties that operate plug-ins on the services (such as the Facebook “like” button and the Twitter “follow” button). Even if you do not click on these plug-ins, they may collect information about you, such as your IP address and the pages that you view. They also may set and/or access a cookie. These plugins are governed by the privacy policy of the company, providing them. To third parties in the event of a proposed or actual merger, acquisition, bankruptcy, financing, sale, or other transfer of some or all of our business or assets. To Vendors and other third parties to engage in analysis, research, improvements to our menu, menu items, products and services, and product development. These parties may use insights gathered from such information to improve their own products or services. To Vendors and other third parties in aggregated form and/or in a format that does not, by itself, identify you individually, such as sharing statistics about users of the Online services for HelpLLC’s, Vendor’s, and third party(ies)’ business purposes or otherwise. To third parties so they can tell you about their products, services, offers, and programs which work with or are otherwise related to HelpLLC’s and/or its affiliates menu items, products, services, and offers. For example, we may share your information with a payment processor in order for them to tell you about how their services work with HelpLLC’s services. Pursuant to judicial or governmental subpoenas, warrants, or other like orders, to cooperate with other requests from government or law enforcement, and in other ways necessary to comply with applicable law, as well as to investigate, prevent, or take action regarding illegal activities, suspected fraud, violation of third-party rights, situations involving potential threats to the physical safety of any person, or any other similar situation, or violations of the Terms or program terms. We may also use and share Personal and Other Information to establish, protect, or exercise our legal rights or defend against legal claims. As otherwise described in this Privacy Notice, the Terms, and/or Terms of Use, or at the time, such information is collected. To learn about opting out of the sharing of your Personal Information, see the “Your Choices and Changing Your Information” section. There may be times where we may share information when it does not directly identify you. For example, we may share anonymous, aggregated statistics about your use of our online services. Or we may combine information about you with other customers and share the information in a way that does not link to a specific customer.
  4. USAGE INFORMATION Like most websites, apps and other like services, the online services gather traffic patterns, usage information, and similar data. This usage data may identify you individually and we may associate it with Personal Information that we collect from you on the online services and related to any Program(s) you participate in and as otherwise described in this Notice. (See the “Information We Collect” and “How We Use the Information We Collect” sections of this Notice and any applicable individual Program terms for more details.) We may use this data in aggregated form or share aggregated statistics about visitors to the online services with others outside of HelpLLC, and we may allow third parties to collect and aggregate Other Information through the online services and/or Vendor sites accessible from or through the online services. HelpLLC and/or our third-party Vendors may use cookies, pixels and web beacons (described below), device identifiers such as IDFA for iOS or Advertising ID for Android, device location features or beacons, or other similar technology (“Tracking Technologies”), to enhance the browsing and usage experience on the Services and enable certain functionality related to our Services. The information captured about your activities on the Services will also make it possible for us, among other things: (i) to speed navigation and provide you with custom-tailored content; (ii) to remember information you gave to us so you do not have to re-enter it each time you visit the Services; (iii) to target advertising as described in the “Third-Party Analytics and Targeted Marketing” section below and monitor the effectiveness of certain of our marketing campaigns; (iv) to monitor total number of visitors, pages viewed, the web address you came from, and type of browser you are using; and (v) to enforce limitations on downloads described for online coupons and other similar offers. For example, the Services may use Google Analytics and/or other third-party services to help collect and analyze certain information for the purposes described in this Notice. COOKIES AND OTHER TECHNOLOGIES “Cookies” are small text files or records that are stored on your web browser or device when you visit a website. To block cookies used on the online services, you can clear your browser(s) of all existing cookies and set your browser(s) to refuse cookies. The “help” functionality of your browser(s) will explain how to do this. If you refuse cookies, your experience of online services, some Programs, and some of our online advertising may be affected. For example, you may not be able to utilize all of the features on the Services. “Pixels” or “web beacons” are small objects or images used by a website or third-party ad server to cause a cookie to track a user’s activity on particular sites and/or using particular advertising/links, for example, to record that a user has visited a particular webpage or viewed a particular email, and to collect other information about that user on that site, including the IP address of the computer (and therefore infer information, such as geolocation (which may include specific longitude and latitude)), web pages being viewed, date/time viewed, and user activity on a particular page. We, and our vendors who provide services to us may use cookies, web beacons and other similar technologies on our online services and in other areas related to our business, such as online advertising, to collect information and provide you with the services or products that you have requested. Use the options in your web browser if you do not wish to receive a cookie or if you wish to set your browser to notify you when you receive a cookie. Click on the “Help” section of your browser to learn how to change your cookie preferences. If you disable all cookies, you may not be able to take advantage of all the features available on a website. Some newer web browsers may have a “Do Not Track” preference that transmits a “Do Not Track” header to the websites you visit with information indicating that you do not want your activity to be tracked. HelpLLC does not currently take action to respond to Do Not Track signals because a uniform technological standard has not yet been developed. We continue to review new technologies and may adopt a standard once one is created. Some of our third-party Vendors may permit you to opt-out using Do Not Track functionality. Where video is available on our online services, we may target and track the videos you view. You consent to our tracking of your video viewing through online services or third-party social media for up to two years, or as otherwise permitted by applicable law, or until you withdraw your consent. Please note the following: You might be assigned a cookie when using our online services. We offer certain features that are available only through the use of cookies and other similar technologies. We may use both session (for the duration of your visit) and persistent (for the duration of a fixed period of time) cookies and other tracking technologies. Our online services and other areas related to our business may have web beacons. We use cookies, web beacons, and other similar technology to collect information for the purposes described in this Privacy Notice. We may also combine the information collected by these technologies with information we have collected about you by other means that are described in this Notice. We may use these technologies: To uniquely identify you or your device; To allow you to access and use our online services, where without them, our online services may not work properly; To further system security where appropriate; For statistical purposes, in order to measure the use of our websites and mobile apps; Improve our menu, menu items, products, and services; To help us monitor the performance (e.g., traffic, errors, page load time, popular sections, etc.) of our online services; To remember you, for your convenience, when you visit our online services To help customize your experience; To market to you through targeted advertising; and For other purposes described in the section of this Privacy Notice titled, “How we use the information we collect.” For example, we may use certain technologies to determine whether you have opened an e-mail or clicked on a link contained in an e-mail, how you use the pages and content in our mobile apps, or whether you have clicked on a HelpLLC online advertisement. Both we and others (such as our advertising networks) may use these technologies to collect information about your online activities, over time and across third-party websites and devices, and when using our online services to personalize your experience with us further. TARGETED ADVERTISING When you use our online services, we (and our vendors who provide services to us) may collect information about your activities so that we can provide you with advertising tailored to your interests. Because we take part in advertising (“ad”) networks, you may see certain ads on other websites. Ad networks allow us to target the information we send you based on your interests, other information related to you, and contextual means. These ad networks track your online activities over time by collecting information through the use of cookies, web beacons, and web-server logs. The ad networks use this information to show you advertisements that may be of particular interest to you. The ad networks we take part in may collect information about your visits to websites that also take part in the relevant ad network, such as the pages or advertisements you view and how you use the websites. We use this information, both on our online services and on third-party websites that take part in the ad networks, to provide you with advertising tailored to you, and to help us assess how effective our marketing is. This may include engaging in targeted and personalized online advertising on the Services, on third-party websites, mobile apps, TV, or other online or offline services operated by third parties. This marketing may be targeted to you based on Personal or Other Information collected over time, such as through your participation in the Programs, your activity on the online services, your device’s geolocation (which may include specific longitude and latitude), your activity on unaffiliated third-party sites, mobile apps, or other online services, other marketing activities and programs, and/or from third parties with whom we work. We and our Vendors, including without limitation Facebook, may use Tracking Technologies (as described under “Usage Information” above) to collect information for such marketing and evaluation purposes. For example, our Vendors may use the fact that you visited the HelpLLC website to deliver ads to you on non-HelpLLC websites, or they may use the fact that you used the HelpLLC mobile app to deliver ads to you on non-HelpLLC mobile apps. Our Vendors and we may also identify whether our marketing activities and programs resulted in you engaging in other activities on our Services, our advertising and/or marketing, making purchases from us and/or our franchisees, visiting Internets, or otherwise engaging with us. In addition, our Vendors and we may target HelpLLC ads to you on your TV or other online services if we or our Vendor have identified you as a HelpLLC customer using the information we share with them, such as your name, email address, or mailing address. You can opt-out of targeted advertising by visiting www.networkadvertising.org/managing/opt_out.asp. If you choose to opt-out, you will continue to receive advertisements, but they will not be tailored to your interests. Our Vendors and we may implement and evaluate our marketing activities and programs.
  5. THIRD-PARTY ANALYTICS AND TARGETED ADVERTISING ANALYTICS We partner with third-party vendors to engage in analytics, analysis, auditing, measurement, research, and reporting, including without limitation based on Personal or Other Information collected over time, such as through your participation in the Programs, your activity on the online services, your device’s geolocation (which may include specific longitude and latitude), and your activity on unaffiliated third-party sites, mobile apps, or other online services. Our Vendors may use web logs or pixel tags, and/or they may set and access cookies or other Tracking Technologies on your computer or other devices. For example, we may use Facebook, Google Analytics, Google Analytics Advertising Features and/or other third-party services to help collect and analyze certain information for the purposes described in this Notice, including to evaluate our targeted marketing activities. Also, see the “Targeted Marketing” section below. We may use this data in individual form, in a format that that does not, by itself, identify you individually and/or aggregated form, we may share information that does not, by itself, identify you individually and/or aggregated information and/or statistics with others outside of HelpLLC, and we may allow third parties to collect and aggregate Other Information in connection with the use of Tracking Technologies. Your Personal information may also be used for analytics related to tracking your activities on the online services, for example, whether you participated in a Program, and which links within our online service you clicked on. You may opt-out of the use of cookies by changing your browser settings. CROSS-DEVICE TECHNOLOGIES Our Vendors and we may use collected information to establish connections among related web browsers and devices (such as smartphones, tablets, computers, and TVs) for targeted advertising, analytics, attribution, and reporting purposes. We and/or our Vendors may match your browsers or devices if you log into the same online service on multiple devices or if your devices share similar attributes that support an inference that they are used by the same person or household. This means that your online behavior (information about your activity on websites or apps on your current browser or device and your device’s geolocation (which may include specific longitude and latitude)) may be combined with information collected from your other browsers or devices. For example, our Vendors may use this information to deliver an ad on your tablet or smartphone, to limit the number of times you see an ad across your devices, and to help measure the effectiveness of advertising campaigns across devices. LOCATION We and/or our Vendors may collect the geolocation (which may include specific longitude and latitude) of your mobile device based upon information identified by your mobile device by, for example, using satellite, cell phone tower, WiFi signals, beacons, Bluetooth and/or near field communication protocols. We may use and share your mobile device’s geolocation (which may include specific longitude and latitude) together with Personal or Other Information to identify your local Internet, to provide you with personalized messaging or content (for example, that you have a Rotisserie Rewards reward available) and/or for marketing purposes by email, push notification, online or in-app advertising, or by other means, as described in “Targeted Marketing” above and/or as otherwise described in this Privacy Notice. See “Opt-Out Choices” below to opt-out of location collection. If you choose to opt-out of location collection, certain functionality of our Services may not be available. OPT-OUT CHOICES You may opt-out of certain of our or our Vendors’ targeted marketing practices in web browsers and mobile applications by following the instructions above in this Privacy Notice, or below. Please note that you will need to opt-out separately on all of your browsers and devices, as each opt-out will apply only to the specific browser or device from which you opt-out. If you delete or reset your cookies or mobile identifiers, change browsers, or use a different device, any opt-out cookie or tool may no longer work, and you will have to opt-out again. If you participate in any programs with or receive services from, our franchisees or licensees, you will need to opt-out of their systems separately. Note that some Vendors, franchisees or licensees may also make their own opt-out process available. Please note that even if you choose to opt-out of receiving targeted advertising, you may still receive advertising about HelpLLC. Web Browser Opt-Out. To opt-out in web browsers, please visit the Network Advertising Initiative Consumer Opt-Out Page, the Digital Advertising Alliance Consumer Choice Page. Mobile Application Opt-Out. To opt-out in mobile apps, please download the Digital Advertising Alliance’s AppChoices tool and adjust the advertising preferences on your mobile device. For example, to adjust your advertising preferences in iOS, visit the limit ad tracking settings within the Settings functionality of your mobile device; to adjust your advertising preferences in Android, visit the opt-out of interest-based ads settings within the Settings functionality of your mobile device. You can also use the settings within your device to opt-out of or turn off push notifications. Location Opt-Out. If you do not want HelpLLC to use your specific longitude and latitude information for targeted marketing purposes, you may adjust your location preferences on your computer, browser, or mobile device. You can also stop our collection of location information by uninstalling our mobile application from your device. If you would like to request that HelpLLC limit the use or sharing of your Personal Information for other targeted marketing purposes, such as to deliver targeted ads to you on your TV (where available), or other online service based on your Personal Information, please contact us by emailing our Guest Service Center at teamgsc@helpllc.com. If your Personal information has previously been shared with our Vendors or other third parties, any request to limit such sharing may not be effective with respect to such previously shared Personal Information. Some of the Vendors that display our ads on their services may provide you with additional choices to opt-out of targeted advertising. For example, social media and TV providers may allow you to control your advertising preferences directly through their services. Please review the privacy policies of the third-party services you use for more information.
  6. CHILDREN’S PRIVACY The online services are not directed toward children under the age of 13, and we do not knowingly collect any Personal Information from children under the age of 13. If you are between the ages of 13 and 18, please ensure that you use the online services with the permission of a parent or guardian. You must be 18 to use some portions of the Services. If a child under 13 provided this Site with Personal Information, we ask that a parent or guardian contact us by emailing our Guest Service Center at teamgsc@helpllc.com, call us or write us at Guest Service Center, HelpLLC, P. O. Box 808, Lancaster, ca 93584 so that we may promptly delete the child’s information from our records.
  7. INFORMATION SECURITY HelpLLC maintains reasonable physical, electronic, and procedural safeguards to protect your Personal Information. Unfortunately, though, we can’t guarantee that any safeguards or security measures will be sufficient to prevent a security problem. If you believe your account(s) have been compromised, please immediately contact us by emailing our Guest Contact Center at teamgsc@helpllc.com take immediate action to remove any credit card, HelpLLC gift card, or other payment information associated with your account(s). Email submissions over the Internet may not be secure, so please do not include any sensitive or confidential information in your message to us. Personal and Other Information may be transferred to and stored on computers and servers located in the United States and other countries located outside your country of residence. Personal Information might be disclosed to governments or law enforcement agencies in these countries where required by law. By agreeing to this Notice, using the online services, and/or sharing your Personal Information with HelpLLC, you consent to such transfer. We are committed to taking appropriate measures designed to keep your personal information secure. Our technical, organizational and physical procedures are designed to protect personal information from accidental, unlawful or unauthorized loss, access, disclosure, use, alteration, or destruction. While we make efforts to protect our information systems, no website, mobile application, computer system, or transmission of information over the internet or any other public network can be guaranteed to be 100% secure.
  8. RETENTION We keep your information for the length of time needed to carry out the purposes outlined in this privacy statement and to adhere to our policies on keeping records (unless a longer period is needed by law). Our records policies reflect applicable laws. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable tax/revenue laws), resolve disputes, enforce our agreements, and as otherwise described in this statement.
  9. YOUR CHOICES AND CHANGING YOUR INFORMATION We provide you with the ability to review or change certain of your Personal Information and make certain choices about how we use or share Personal or Other Information. You may review, change, or exercise choice regarding certain of your Personal or Other Information as follows: To update, verify, or delete certain of your Personal Information, please edit the applicable account. If you need assistance, please contact us by emailing our Guest Service Center at teamgsc@helpllc.com. Note that not all fields are able to be changed. To opt-out of certain analytics tracking, online advertising, and third-party tracking, see the “Usage Information” and the “Analytics” and “Opt-Out Choices” subsections of the “Third-Party Analytics and Targeted Marketing” section above. To stop sharing your specific longitude and latitude information with us, you may adjust your location preferences on your computer, browser, or mobile device. To request that HelpLLC does not share your Personal Information with third parties for their own marketing purposes on a going-forward basis, please contact us by emailing our Guest Service Center at teamgsc@helpllc.com. To unsubscribe from marketing emails, click the “unsubscribe” link found in our marketing email messages. In some cases, this information may not be immediately updated, subject to retention for Program administration, dispute resolution, troubleshooting, and other valid legal or business reasons. Your historical usage information may remain in our records. Also see the “Usage Information” and “Analytics” and “Opt-Out Choices” subsection of the “Third-Party Analytics and Targeted Marketing” section above for other limitations. Other choices may be available within your account page or presented to you in certain marketing communications.
  10. THIRD-PARTY SITES/SERVICES The online services may access or provide links to web sites or online services not operated by HelpLLC, including our Vendor(s) related to certain Programs or services offered through the online services (such as gift card purchases or interaction with voice assist services or other third party assisted ordering processes (e.g., Google, Facebook, Instagram)). We may also provide you with access to third-party functionality that allows you to post certain content from the online services to your social media account(s). Any information that you provide that interacts with the Third Party service or that you post to a third-party site or service is governed by the applicable third party’s terms and privacy Notice. HelpLLC assumes no responsibility for third-party services or websites, including but not limited to, the privacy practices of these third-party sites. We encourage you to be aware of this when you leave the Online Services and/or share information with third parties or the public, and we recommend that you review the privacy policies of such third-party sites. FOR MORE INFORMATION If you have any questions regarding our Privacy Notice, please contact us by emailing our Guest Service Center at help@helpllc.com.
  11. CALIFORNIA PRIVACY RIGHTS California Civil Code Section 1798.83 permits customers of HelpLLC who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please contact us by emailing our Guest Service Center at teamgsc@helpllc.com or write to us at Guest Service Center, HelpLLC, P. O. Box 808, Lancaster, CA 93584
  12. CHANGES TO OUR PRIVACY STATEMENT This Privacy Notice is in effect as of the date noted at the top of the statement. We may change or modify this privacy statement from time to time. If we do, we will post the revised version here and change the “last updated date” (the date it applies from) at the top of the statement. You should check here regularly for the most up-to-date version of the statement. Any changes or modifications will be effective immediately upon posting of the changes or modifications, and to the extent permitted by law, you waive any right you may have to receive specific notice of such changes or modifications.
  13. HOW TO CONTACT US You can contact us at any time about our privacy practices at our company headquarters, as noted below. Attention: Data Protection Office HelpLLC P. O. Box 808 Lancaster, CA 93585 help@helpllc.com
Item added to cart.
0 items - $0.00